Contact Us – Apteryx

General Contact

Please reference our main Contact Page for a complete list of our General Contact Information.

Imaging Support

Software Support: Follow this link to Submit a New Support Ticket.
Hardware Support:
- Tuxedo Sensor: Follow this link to Submit a New Support Ticket.
- Rayscan Pan/CBCT:
  - If issue is HARDWARE in nature - Please reference our Open Letter Regarding RAY America Hardware and Warranties.
  - If issue is SOFTWARE in nature - Follow this link to Submit a New Support Ticket.

If you are looking to access a Support Ticket that was already placed, reference the Accessing Tickets, User Profile, and Settings section of our main Welcome! article for steps on how to access active Tickets.

Software Sales

Please reference the article Purchasing Software or Support Packages for Direct Contact Information or follow this link to Request a Quote of Apteryx Imaging Solutions by Planet DDS.

Hardware Sales

Please contact Sales at 330.376.0889 or email imagingsales@planetdds.com to request an intraoral sensor quote.

Article Version 1.4 2023.02.24

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