Finding Missing Images - XVLite

Images can go missing for a multitude of reasons, which means the images may be found in a few different locations. The following guide will start with the most likely locations to find the missing images and will continue down to the less common locations. You can click the links immediately below to jump to a specific section.

Images in SafetyCache
Images Accidentally Cleared by 3rd Party Software
Images Cleared due to Out-of-date Software
Incorrect Patient Information
Images Under Wrong Patient 

1. Images in SafetyCache
   • If XVLite crashed during capture, the software should have stored the images in a location known as the SafetyCache. This SafetyCache will exist as a folder on the local PC within the ProgramData folder under C:/ProgramData/Apteryx/XVLiteSafetyCache/SafetyCache within a folder named to match the PC's hostname.
2. Images Accidentally Cleared by 3rd Party Software
   • If images in the SafetyCache are not stored, there is a chance that an AntiVirus or some other 3rd party software may eventually clear the SafetyCache folder. Images that have been cleared from the SafetyCache may be found in the Recycle Bin on the computer the SafetyCache is located. Most Recycle Bins are set to clear themselves out after 30 days, therefore if the missing images are older than 30 days, you can most likely skip this step.
3. Images Cleared due to Out-of-date Software
   • If using any version of XVLite prior to v3.14.0.2 utilizing Windows 10 on any PC that interacts with XVLite, images may be lost due to the incompatibility between the software and the operating system. Please reference the article Layout Missing Images - XVLite for specific information regarding the recommended resolution steps.
4. Incorrect Patient Information
   • If there is a change or update in the Practice Management software, a recent conversion, or a manual entry instead of bridging, there is a chance that patient information may have changed, been added, or input incorrectly (ID number, DOB, etcetera). This may have resulted in a duplicate patient containing the missing images. Searching for the patient within XVLite by using less specific information may bring up the desired records:
     
     1. Type in individual snippets of patient information (eg - First Name OR Last Name) and see if multiple instances of the same patient can be found
        *Remember the possibility of misspelled patient information.
     2. If multiple patient instances are found, please reference the article Merging Patients - XVLite.
5. Images Under Wrong Patient
   • *Sometimes images are accidentally taken under the wrong patient. Finding these images can be the most tedious and time consuming. To make things as simple as possible, we suggest performing the following steps from a capture PC that will not be needed for a while, with the person who originally captured the images (as they may need to identify the images by sight).
     To find images possibly taken under the incorrect patient, follow these steps:
     1. From the XVLite main screen, click on Preferences from the left-hand menu
        
     2. Click on Database from the left-hand menu
        
     3. Select the Find Images By Date button
        
     4. Select a date range which encompasses the date when the images where taken, then click the OK button
        
     5. Depending on the size of the database, the connection to the installation path from the local PC, and the date range selected, the software may take some time to populate results from the search. Once complete, a Found Images window will populate with a list of patients on the left (listing number of found images taken on that date).
        • Left-clicking once on a patient will select that patient and will display the found images on the right.
        • Left-clicking an image once will highlight an image.
        • Left-clicking a highlighted image once will remove the highlight.
        • Double-clicking any image will open that image and close the Found Images window (meaning the whole process will need restarted if that was not the correct image).
     6. If the missing image(s) are found, left-click to highlight the image(s) and click the Move To Another Patient button at the bottom of the window. This will bring up a list of patients, which will allow searching for the correct patient the images should be under. Once the correct patient is found within the list, left-click the patient name to highlight and click the OK button.

Article Version 1.0 2021.02.22