Unable to Forward / TLS Internal Error - XVCapture/DCV

When a single, specific PC in your office is causing you to receive failures in your Forward Images button, the issue can be caused by that PC having multiple network cards attached. The following guide will walk through steps to fix such an issue.

This is an issue commonly seen on PCs connected to panoramic imaging devices connected over ethernet. XVCapture/DCV is essentially trying to forward the images to web through the connected hardware instead of through the internet, thus causing the error.

1. Verify the DICOM error:
   • In the main window of XVCapture/DCV, go to Advanced User Tools > Forward Images > Fix Forwarding Errors
     
   • The Failed Forwards window should show a listing with an error message ending in "...the specified server '...' no longer exists!!".
     
   • Close out of the Failed Forwards window and go back to Advanced User Tools button and click Preferences. After typing in the password (AKRON) click the DICOM Tab on the left-hand menu and then on the Configure DICOM Servers button on the right (may require scrolling down).
     
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   • Once the DICOM Servers window pops up, highlight your XVWeb Server by left-clicking it and select the Verify button. The DICOM Communication Status window will give you a TLS internal error.--
     
2. Fix the DICOM error:
   • Click the Windows Start Menu button (located in the lower left corner of the screen by default) and begin typing in “Network Connections” as soon as the start menu appears, then select the View Network Connections option that pops up.
     
   • The Network Connections window should populate. This window will show all Network Interface Cards (NICs) connected to the PC. Disregard any connection that has a red 'X' under it, and notate the bottom line of any connection that does not have a red 'X'. That is the NIC Adapter Name, and will be needed later.
     
   • Once you have notated your NIC Adapter Name, go back into XVCapture (Advanced User Tools > Preferences > Advanced from the left-hand menu) and under the Multi-Homed Options change the IP Address drop-down to the correct NIC Adapter Name. Once that is selected click OK and go back to the main screen of XVCapture to save this setting.
     
   • Go back into Advanced User Tools > Preferences > DICOM and click the Configure DICOM Servers button. Select your XVWeb Server and click Verify. If you still get the TLS internal error message, return to the Advanced tab and select another NIC Adapter Name in the IP Address drop-down menu in the Multi-Homed Options section. If the DICOM Communication Status window shows Success, you should be able to move on and re-forward your failed images.
3. If you need to resubmit forwards that failed due to the TLS internal error, please follow our guide on Resubmitting Failed Forwards.

Article Version 1.1 2022.3.10